“我们的目标是一致的”
数字地球 Communications and beplay全站app安卓 Use a 共同的价值观 Approach to Create Long-Term Customer Relationships.
数字星球的故事
成立于2001年, 数字行星通信(DPC)提供定制云服务, 的声音, data, IT, 和移动解决方案. 总部设在明尼阿波利斯, Minnesota – DPC partners with a variety of technology providers in order to bring the best solutions, 为客户提供一流的本地服务和支持. The company has been an beplay全站app安卓 partner since late 2001 and provides beplay全站app安卓 services to over 100 customers.
“Problem-solving is easy with beplay全站app安卓…they provide the level of support that our customers expect.”
基伦布兰特参与, 数字星球副总裁
DPC focuses on mid- to enterprise-level customers in industries as diverse as retail, 金融, 保险, 保健和运输. 这家公司专门从事采购, implementing and supporting cloud phone and contact center solutions. 数字星球把客户放在他们所做的一切的中心, looking to create customer relationships that last well into the future. DPC专注于续作, consistent growth through the acquisition of new logos and the sale of new products and technologies to their existing customers.
数字星球的使命和价值观
咨询的方法
数字地球 prides itself on its consultative approach to providing customer solutions. “每个客户都是独一无二的, 每一个机会都是解决一个独特问题的机会,Brent kilen说. 公司专注于提供总量, integrated business solutions rather than one individual commodity at the lowest price.
“We focus on the pieces of the business that are not commoditized,基伦”参与. beplay全站app安卓’s array of products and services adds a wide range of options to 数字地球’s other offerings, which in turn allows DPC to design solutions that meet the full spectrum of customer needs. “We try to dig in and talk about what collaboration tools people are using, what video conferencing tools people are using and how to integrate all of these platforms together to give their employees and their customers a great experience,基伦”参与.
保持领先两步
DPC consultants work hard to stay ahead of developments in the market. “We have to stay ahead of everybody else as far as what’s coming down the pike for products, 服务和技术,基伦”参与说. “如果你没有领先两步, you miss out on opportunities because things move so fast from a technology perspective. We invest a considerable amount of time on continuing education so we are prepared to steer customers in the right direction.”
The company’s perspective on thought leadership ties back to its focus on the customer. “Our customers don’t always have the time to invest in understanding everything that might be happening in the cloud phone space or cloud infrastructure space,基伦”参与说. “That’s our job as a thought leader to stay ahead of that and make sure customers are educated.”
“beplay全站app安卓 has consistently supported DPC’s efforts to build long-term customer relationships—from initial contact through the final system installation”
基伦布兰特参与, 数字星球副总裁
建立长期客户关系
Killen says that beplay全站app安卓 has consistently supported DPC’s efforts to build long-term customer relationships—from initial contact through the final system installation. “用户记住的是最初的安装，”他说. “If that goes well, there’s a good chance that the entire relationship is solid from start to finish.”
Killen appreciates the collaboration he gets with local beplay全站app安卓 representatives and engineers. 在最近的一次安装中, Killen and the beplay全站app安卓 engineer performed a site survey of a 75+ user location and identified multiple data switches. 作为一个结果, DPC and beplay全站app安卓 recommended the customer migrate to a consistent switching platform to avoid call quality problems throughout the facility.
解决问题也很容易与beplay全站app安卓. “与技术, 在客户生命周期中会出现一些问题, and we need a partner that has the technical support and customer support that if something does go wrong, 他们反应,基伦”参与补充道. “beplay全站app安卓已经这样经营了19年. 他们提供客户所期望的支持水平.“本地存在的结合, technical expertise and responsiveness helps DPC create a successful customer experience.
beplay全站app安卓和数字星球:共同的目标 & 共同的价值观
beplay全站app安卓自成立以来一直与DPC合作, 以客户为中心价值. “我们的目标是一致的，”基伦说. “We both want to grow our business with good quality customers that help increase our revenues.”
“Both we and beplay全站app安卓 are focused on providing a good customer experience,基伦”参与. To that end, he especially appreciates the local presence of beplay全站app安卓’s Minneapolis office. “beplay全站app安卓 has always had a very strong presence in this market,” he says. “It seems like Minnesota businesses want to deal with others that are here locally.” The support of both the local beplay全站app安卓 pre-sales group and engineers and installers allows Killen to give his customers the care and attention they need.
Providing a quality customer-focused experience must involve close collaboration between beplay全站app安卓 and 数字地球, and that collaboration can’t exist without shared trust and loyalty. 基伦知道无论他的顾客需要什么, he can get the answers and support necessary from beplay全站app安卓 experts.
从商业的角度来看, Killen appreciates the support beplay全站app安卓 provides Digital Planet and DPC’s clients. “他们超越了标准，这是你的报价, 这是你的合同,”他说, citing beplay全站app安卓’s support in developing DPC’s business strategy and providing marketing support and social media training. “They help us in ways that don’t necessarily bring a direct financial benefit to beplay全站app安卓,” he says. “这就是我想要合作的那种伙伴.”